Refund Policy

We want every client to feel confident in their decision to work with 8bit Private Limited. This policy explains how refunds are handled across our project-based and retainer engagements.

1. Deposits

Initial deposits secure your project slot and cover discovery and planning work. Deposits are non-refundable once discovery work has begun, but are fully creditable toward your project if you cancel before work starts.

2. Milestone-Based Refunds

For fixed-scope projects billed in milestones, refunds are evaluated per milestone:

• Milestones not yet started: full refund of that milestone's payment.
• Milestones in progress: refund minus work already completed, assessed in good faith.
• Milestones delivered and approved: non-refundable.

3. Monthly Retainers

Retainer plans (Starter, Growth, Scale) can be cancelled at any time before the next billing cycle. We do not provide partial-month refunds, but unused time is never billed again after cancellation.

4. Change of Mind

If you change your mind after project work has begun, you remain responsible for payment of work completed and any costs already committed on your behalf (e.g. third-party licenses).

5. How to Request a Refund

Email info@8bit.com.bd with your project name and invoice number. We respond to all refund requests within 3 business days.